Frequently Asked Questions

Orders & Custom Products

Do you make custom hitches?

Yes! We specialize in custom-made hitches and accessories for Polaris Slingshot vehicles. Contact us with your specifications and we'll work with you to build exactly what you need.

How long does it take to build a custom order?

Build times vary depending on the product and current order volume. Typically, custom orders take 2–4 weeks. We'll give you an estimated timeline when you place your order.

Can I make changes to my order after it's placed?

Please contact us as soon as possible if you need to make changes. We'll do our best to accommodate modifications before production begins.

Shipping

Where do you ship?

We currently ship within the United States. Contact us if you're located outside the US and we'll see what we can arrange.

How long does shipping take?

Once your order is complete and shipped, delivery typically takes 3–7 business days depending on your location.

How do I track my order?

Once your order ships, you'll receive a confirmation email with a tracking number so you can follow your package every step of the way.

Returns & Warranty

What is your return policy?

Because many of our products are custom-made, we are unable to accept returns on custom orders. If there is a defect or issue with your order, please contact us within 7 days of receiving your product and we'll make it right.

Do your products come with a warranty?

Yes, our products are built to last. Please contact us if you experience any issues and we'll work with you to resolve them.

Contact

How do I get in touch?

You can reach us through the contact form on our website or by emailing us directly. We typically respond within 1–2 business days.